The advancement in the technology of machine learning and data science makes the machine brilliant and enhances the decision-making capabilities of machines. Which in result machine is replacing humans in various domains and proves themself for better decision making capability. One of the most common domains is where humans interact with machines via chatbots, voice assistants, etc. Whereby using chatbots we can perform various tasks like finding nearby hotels, booking rooms in the hotel, finding vacancies in the hotel, and much more. All this can be done just by sitting on the couch of your home. This chatbot can be integrated into various platforms like your hotel website and mobile application. If you are one of them planning to integrate this solution into your hotel platform, there might be a few questions that flash across everyone’s mind, let’s answer those problems:
What is a smart hotel chatbot?
A chatbot is an intermediator between your online hotel website visitors and an intelligent machine that knows everything about your hotel, which interacts with your visitor and provides all the necessary information that they have asked for in a very interactive way. This type of smart chatbot plays a role as a digital customer service agent and responds to multiple queries providing a virtual assistant to your hotel.
What are the different types of hotel chatbots and the functionality they provide?
There are two types of hotel chatbots rule-based chatbot and AI-based chatbot:
Rule-based hotel chatbot: This type of chatbot has limited capabilities and is task-specific and generally used for a straightforward conversation like booking a hotel where it will ask the name of the hotel, type of room, and the total number of people and book a room.
AI-based hotel chatbot: Smart chatbots for hotels are designed to simulate near-human interactions with customers. They can have free-flowing conversations and understand intent, language, and sentiment.
How will the hotel chatbot help to resolve the issue of visitors?
Initially, the customer care service lacks in providing enough support to the visitors because of less knowledge of that domain, etc. this barrier gets removed by using an advanced hotel chatbot. Chatbot gets the train on various problems faced by the online customer and then one chatbot can handle thousands of visitors at the same time providing correct information.
Hotel chatbot stays live 24*7 and helps visitors to answer their queries and providing human-like interaction 24*7. According to a report, 25 percent of the companies will deploy this chatbot technology in their work culture by 2025.
What is the additional functionality provided by the hotel chatbot?
Hotel chatbot comes with tones of different functionality like payment gateway for hotel booking, location services to find the exact location of nearby hotels which helps to enhance search results, storing user information in the database which can be used in later part of the conversation and much more.
Does the hotel chatbot support multi-linguality?
By using a machine translation model it gets very easy for a visitor who is not comfortable with the English language can ask queries about hotels in any language without any language barrier and get the answer to the query in his native language. This makes our hotel chatbot interactive, which can handle foreign visitors to get knowledge about our hotel.
Can we integrate the same hotel chatbot on different social media account?
When we talk about commonly used social media platforms like what’s app, telegram, slack. Yes, we can use our hotel chatbot to integrate with this platform. This cross-platform support will let your visitors engaged with you and create a solid relationship with your customer. Many of the company’s like MakeMyTrip, etc provide the chatbot assistant on various platforms like what’s app.
How to create an interactive flow for our hotel chatbot?
For interactivity, we need to design multiple flows consisting of different user issues trigging the right response for the customer. For example, In hotel management, we can create a chatbot for room reservations system.
Here, We have tried to cover all basic questions asked by hotel management before integrating chatbots into their website or mobile application and I thought that this blog will be much more helpful to you to understand the basics of chatbots, a feature that it provides, and their use cases.